Money Back Policy

We stand behind every purchase. Your money is safe with Tinered.

Eligible for Full Refund

Item not delivered within the stated timeframe

Item significantly different from listing description

Damaged or defective item received

Wrong item delivered

Seller cancelled the order without dispatch

Change of mind after delivery

Items described as "as-is" or "bale"

Customised/personalised orders

Items returned outside the 7-day window

Items that have been used or damaged by buyer

Refund Timeline

M-Pesa refunds: 1–3 business days

Card refunds: 3–7 business days

Bank transfer: 5–7 business days